At Indian Kalakari, we want you to be happy with every product you receive. As many of our products are handcrafted, we follow a fair and transparent Return & Refund Policy that respects both our customers and the artisans who create our products.
Please read this policy carefully before placing an order. It explains when returns or replacements are accepted, how refunds are processed, and the conditions that apply.
Many of our products are handcrafted, so minor differences in colour, texture, size, pattern, and finish are natural and expected.
These variations are a part of the character and authenticity of handmade products and are not considered defects. Returns will therefore not be accepted solely because of natural variations in a handcrafted item.
We accept return or replacement requests in cases where:
The product has been damaged during transit.
The product has a manufacturing defect.
You have received an incorrect product.
An item is missing from your order.
Any issue should be reported as soon as possible after delivery, along with your order number and clear photographs of the product and packaging.
The product should remain unused and, where applicable, be returned with its original packaging, tags, labels, and accessories.
The following products may not be eligible for return:
Customised or personalised products.
Made-to-order products.
Products specifically marked as non-returnable or final sale.
Products that have been used, washed, altered, or damaged after delivery.
Products returned without prior approval.
Products for which an issue is reported outside the applicable return period.
Please check the product description and applicable policy before placing your order.
To request a return or replacement, contact the Indian Kalakari support team with:
Your order number.
A description of the issue.
Clear photographs of the product.
Photographs of the packaging, particularly if the product was damaged during transit.
Our team will review your request and, if approved, provide instructions for the next steps.
Please do not send a product back without receiving confirmation from our team, as unauthorised returns may not be accepted or processed.
If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product, Indian Kalakari may arrange a return pickup or provide instructions for returning the item.
If you are required to self-ship an eligible return, our team will provide the necessary instructions.
We recommend using a trackable shipping service when returning an item. Indian Kalakari cannot be responsible for items lost during unauthorised or untracked return shipments.
Once we receive the returned product, our team will inspect it to verify that it meets the conditions of this policy.
After inspection, we will inform you whether the return has been approved or rejected.
If the returned product does not meet the eligibility conditions, a refund or replacement may not be provided.
If a replacement is approved and the same product is available, we will arrange for the replacement to be shipped.
If the product is unavailable or discontinued, we may offer an alternative product or a refund, depending on the circumstances.
Once a refund has been approved, it will be processed according to the applicable refund procedure and payment method.
For prepaid orders, refunds will generally be processed to the original payment method.
The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, UPI provider, wallet, or payment gateway.
You may request cancellation of your order before it has been dispatched.
Please contact us as soon as possible if you wish to cancel an order.
Once an order has been dispatched, cancellation may no longer be possible. However, the order may be eligible for return according to the conditions of this policy.
For eligible prepaid cancellations made before dispatch, the applicable amount will be refunded.
If your package appears damaged or tampered with at the time of delivery, we recommend taking clear photographs of the package before opening it.
If the product inside is damaged, contact us as soon as possible with your order number and photographs of the package and product.
Prompt reporting helps us investigate the issue with our delivery partners and provide an appropriate resolution.
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible with your order number and supporting photographs.
After verification, we will arrange to send the correct or missing item where possible, or provide an appropriate refund or resolution.
For orders containing multiple products, only eligible products may be returned unless otherwise specified.
For combo, bundle, or promotional products sold together at a special price, the complete bundle may need to be returned if the return is approved.
Please refer to the specific product or offer terms where applicable.
Products purchased during sales, festive offers, or promotional campaigns are subject to this Return & Refund Policy unless the product is specifically marked as final sale or non-returnable.
Any refund will generally be based on the actual amount paid for the product after applicable discounts rather than the original listed price.
If a free gift or promotional item was included with the order, it may need to be returned along with the eligible product.
Returned products must be in their original condition and, where applicable, unused and unwashed.
Products should be returned with their original packaging, tags, labels, accessories, and other items included with the order.
Products showing signs of use, alteration, or damage caused after delivery may not qualify for a refund or replacement.
We make reasonable efforts to inspect products before dispatch to ensure that they meet our quality standards and are properly packaged.
For handcrafted products, our quality checks focus on genuine defects or damage rather than natural variations in colour, texture, pattern, or finish.
Despite our efforts, if you receive a product with a genuine issue, please contact us and we will review your concern according to this policy.
Once a return has been received and inspected and the refund has been approved, we will initiate the refund through the applicable payment method.
The time taken for the refund to appear in your account depends on your bank or payment provider.
We understand that some situations may be unique. In genuine cases that fall outside the standard conditions of this policy, Indian Kalakari may review the matter and determine an appropriate resolution.
Any exception provided in an individual case does not automatically change the general terms of this policy.
If you have questions about a return, replacement, cancellation, or refund, please contact the Indian Kalakari support team using the contact details provided on our website.
Please keep your order number and relevant photographs available when contacting us, as this will help us review and resolve your request more efficiently.
Email: Please add your official support email here.
Website: Indian Kalakari
